Terms & Conditions

1. Acceptance of Terms

By accessing or using the Nexogen Science website, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with all policies, notices, disclaimers, and restrictions displayed on this website.

You confirm that you are at least 21 years of age, or that you otherwise satisfy the minimum legal age and eligibility requirements applicable within your jurisdiction for purchasing laboratory research materials.

If you are accessing the website or placing an order on behalf of a laboratory, company, institution, organization, or another legal entity, you confirm that you are authorized to accept these terms on its behalf.

2. Research Use Only

All products offered by Nexogen Science are supplied strictly for qualified laboratory research, analytical testing, scientific investigation, and in-vitro research applications.

Products available through this website are not intended for:

• Human consumption or administration
• Animal consumption or veterinary applications
• Medical, clinical, therapeutic, or diagnostic use
• Food, beverage, cosmetic, or household use
• Dietary supplement or consumer-product use
• Diagnosis, treatment, cure, mitigation, or prevention of any disease, illness, injury, or medical condition

3. Customer Responsibilities

By placing an order through Nexogen Science, you represent and agree that:

• You meet the applicable age and eligibility requirements
• You understand that all products are supplied strictly for research-use-only purposes
• You possess the training, knowledge, facilities, equipment, and procedures necessary to handle research compounds responsibly
• You understand appropriate storage, handling, safety, documentation, and disposal procedures
• You will use all products only for lawful laboratory research purposes
• You are responsible for confirming product legality within your province, territory, country, municipality, or other jurisdiction
• You will not use, transfer, market, resell, or distribute products for any unauthorized purpose
• You will comply with all applicable laws, regulations, policies, laboratory requirements, and safety standards

4. Account Access and Security

Nexogen Science may require customers to create an account or log in before viewing pricing, accessing selected product information, placing orders, viewing order history, or using account-based website features.

Customers are responsible for keeping usernames, passwords, account information, and authentication details secure and confidential.

You are responsible for all activity performed through your account, whether authorized by you or resulting from your failure to secure your login information.

Nexogen Science reserves the right to suspend, restrict, review, or terminate an account where we reasonably suspect fraud, misuse, unauthorized access, policy violations, unlawful conduct, or attempts to bypass website restrictions.

5. Orders and Order Acceptance

Submitting an order does not guarantee acceptance or fulfillment. Nexogen Science may review an order before processing or shipping.

Orders may be held, modified, declined, or cancelled because of:

• Payment-verification concerns
• Suspected fraud or unauthorized activity
• Incorrect billing or shipping information
• Product availability or inventory limitations
• Research-use eligibility concerns
• Destination or jurisdiction restrictions
• Carrier or fulfillment limitations
• Pricing, listing, or website errors
• Violation of these Terms & Conditions

An order is considered accepted only after it has been reviewed, processed, and approved for fulfillment by Nexogen Science.

6. Pricing and Payment

Prices, discounts, promotions, product availability, shipping charges, taxes, and payment options may change without prior notice.

Customers are responsible for reviewing the complete order total before submitting payment.

Payment may be processed through third-party processors, financial institutions, cryptocurrency services, manual payment methods, or other payment options made available during checkout.

Nexogen Science reserves the right to correct pricing, product, discount, tax, or checkout errors and to cancel affected orders where necessary.

7. Shipping, Delivery, and Returns

Shipping Information

Customers are responsible for providing complete and accurate shipping, billing, contact, and account information during checkout.

Processing and Delivery

Processing and delivery timeframes are estimates and may be affected by payment review, inventory availability, order volume, carrier operations, weather, holidays, customs processing, or circumstances outside the control of Nexogen Science.

Incorrect Addresses

Nexogen Science is not responsible for delayed, returned, rejected, lost, or misdelivered shipments caused by incorrect, incomplete, outdated, or improperly formatted address information supplied by the customer.

Returns and Refunds

Due to the sensitive nature of research-use-only materials and their controlled handling requirements, sales are considered final after an order has entered processing, preparation, packing, fulfillment, or shipping, except where otherwise expressly provided in the Nexogen Science Refunds & Returns Policy.

Import Responsibility

Customers are solely responsible for understanding and complying with import requirements, customs regulations, destination restrictions, duties, taxes, and legal requirements applicable within their jurisdiction.

8. Product Information

Nexogen Science makes reasonable efforts to present accurate product descriptions, strengths, quantities, specifications, images, certificates, lot information, availability, and research-related information.

Product information may be updated, corrected, revised, removed, or replaced without prior notice. Product images are provided for presentation purposes and may not always reflect minor packaging, cap-colour, label-placement, or container variations.

Customers are responsible for reviewing the product title, specification, quantity, strength, certificate information, disclaimers, and order details before completing a purchase.

9. Certificates and Laboratory Information

Certificates of Analysis, testing reports, batch information, and third-party laboratory documents may be provided for informational and research-reference purposes.

Testing information may relate to a particular sample, batch, lot, production run, or testing date and should not be interpreted as a guarantee applying indefinitely to every product or future batch.

Nexogen Science may update, replace, archive, correct, or remove certificate information when laboratory reports, product batches, or documentation change.

10. Regulatory Disclaimer

Products and statements presented through Nexogen Science have not been approved for medical, therapeutic, clinical, diagnostic, food, cosmetic, veterinary, or consumer use by Health Canada, the United States Food and Drug Administration, or another comparable regulatory authority.

Products are not represented as drugs, medicines, treatments, therapies, supplements, foods, cosmetics, medical devices, or consumer products.

Nexogen Science operates solely as a supplier of research materials and laboratory compounds and does not provide healthcare, medical, diagnostic, therapeutic, dosing, administration, or clinical-use guidance.

11. Prohibited Website Activities

Users must not:

• Attempt unauthorized access to the website or user accounts
• Upload malware, harmful code, scripts, or automated attacks
• Interfere with website functionality or security systems
• Exploit checkout, pricing, coupon, or payment systems
• Bypass login, age, eligibility, or access restrictions
• Use automated systems to scrape restricted website content
• Submit false, misleading, fraudulent, or unauthorized orders
• Impersonate another person, company, or institution
• Use the website for unlawful or prohibited activities

12. Intellectual Property

Unless otherwise stated, website content including the Nexogen Science name, logo, branding, product images, labels, graphics, written materials, page designs, icons, layouts, certificates, databases, and visual assets is owned by or licensed to Nexogen Science.

Unauthorized copying, reproduction, scraping, redistribution, modification, republication, resale, or commercial use of website content is prohibited.

13. Third-Party Services and Links

The Nexogen Science website may use or link to third-party services, including payment providers, shipping carriers, laboratory verification platforms, analytics providers, hosting services, and external websites.

Third-party platforms operate under their own terms, privacy policies, service standards, and security practices.

Nexogen Science is not responsible for the availability, content, security, accuracy, privacy practices, or actions of independent third-party services.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Nexogen Science, its owners, directors, employees, contractors, affiliates, suppliers, and service providers will not be liable for losses, injuries, damages, penalties, costs, claims, regulatory consequences, or liabilities arising from:

• Unauthorized or prohibited product use
• Improper handling, storage, transfer, or disposal
• Failure to comply with applicable laws or regulations
• Incorrect customer or shipping information
• Carrier delays, customs actions, or delivery interruptions
• Website interruptions or third-party service failures
• Reliance on website information outside its stated purpose
• Breach of these Terms & Conditions

Nothing in these terms excludes liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Nexogen Science, its owners, affiliates, employees, contractors, suppliers, and service providers from claims, losses, damages, liabilities, costs, expenses, and legal fees arising from:

• Your misuse or unauthorized use of any product
• Your violation of applicable law or regulation
• Your breach of these Terms & Conditions
• Your infringement of another party’s rights
• Fraudulent or unauthorized activity conducted through your account
• Incorrect representations made when placing an order

16. Right to Refuse Service

Nexogen Science reserves the right to refuse service, restrict website access, suspend an account, hold an order, cancel an order, or decline future transactions where reasonably necessary.

This may include situations involving suspected fraud, abusive conduct, policy violations, incomplete information, prohibited use, destination restrictions, payment concerns, regulatory concerns, product availability, or operational limitations.

17. Privacy

Personal information submitted through Nexogen Science is handled in accordance with the Privacy Policy published on this website.

By creating an account, submitting information, or placing an order, you acknowledge that information may be collected and processed for account management, verification, payment processing, order fulfillment, shipping, communication, fraud prevention, security, and compliance-related purposes.

18. Policy Modifications

Nexogen Science may revise, update, modify, or replace these Terms & Conditions to reflect changes in website functionality, business operations, legal requirements, policies, services, or product availability.

The current version will be posted on this page with an updated “Last Updated” date. Continued use of the website after revised terms are posted constitutes acknowledgement of those revisions.

19. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the greatest extent permitted by law.

20. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Refunds & Returns Policy, disclaimers, research-use notices, and other policies published on nexogenscience.ca, constitute the agreement governing use of the website and purchases made through it.

21. Contact Nexogen Science

For questions regarding these Terms & Conditions, account access, ordering requirements, or website policies, contact: