Privacy Policy

1. Introduction

This Privacy Policy describes how Nexogen Science collects, uses, stores, discloses, and protects personal information when visitors browse our website, create customer accounts, submit inquiries, subscribe to communications, place orders, or otherwise interact with our online services.

Our privacy practices are intended to comply with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where applicable, together with any substantially similar provincial privacy legislation that may govern a particular transaction.

By accessing or using this website, you acknowledge that you have reviewed this Privacy Policy and understand the practices described below.

2. Information We Collect

Depending on how you interact with Nexogen Science, we may collect the following categories of information:

• Identity and contact information: Your name, email address, telephone number, billing address, shipping address, company or laboratory name, and information submitted through forms or customer-support requests.
• Account information: Login credentials, customer-profile information, preferences, account status, saved addresses, and account activity.
• Order and transaction information: Product selections, order history, transaction status, shipping method, tracking information, coupon usage, refunds, and related order records.
• Researcher information: Information provided to confirm researcher status, institutional affiliation, intended research context, eligibility, age, or acceptance of research-use restrictions.
• Communications: Messages, support requests, form submissions, reviews, feedback, and other correspondence sent to Nexogen Science.
• Technical information: IP address, device type, browser type, operating system, referral source, approximate location, session information, and website activity.
• Cookie and analytics information: Information collected through cookies, analytics tools, tracking technologies, security tools, and similar technologies.

3. How We Use Your Information

Nexogen Science may use personal information for the following purposes:

• Creating, verifying, and managing customer accounts
• Processing, confirming, fulfilling, and documenting orders
• Delivering order confirmations, shipping notifications, and tracking information
• Verifying eligibility to access or purchase research-use-only products
• Responding to questions, support requests, complaints, and other communications
• Operating website functions, including the shopping cart, checkout, login, account, and certificate features
• Detecting fraud, suspicious transactions, unauthorized access, abuse, or security incidents
• Maintaining financial, tax, shipping, customer-service, and compliance records
• Improving website functionality, navigation, performance, security, and customer experience
• Sending promotional communications where consent has been provided or where otherwise permitted by applicable law
• Complying with legal obligations and enforcing our website policies and terms

4. Consent and Lawful Handling

Nexogen Science collects, uses, and discloses personal information with consent, except where collection, use, or disclosure without consent is permitted or required by applicable law.

Consent may be expressed through actions such as creating an account, submitting a form, placing an order, selecting a marketing subscription option, accepting cookies, or otherwise voluntarily providing information for an identified purpose.

You may withdraw consent for certain uses of your information, subject to legal, contractual, security, record-retention, and operational restrictions. Withdrawing consent may prevent Nexogen Science from providing particular services or completing certain transactions.

5. How We Share Information

Nexogen Science may disclose personal information to service providers that assist with the operation of our business. These providers may include:

• Website hosting and technical-support providers
• Payment processors and financial service providers
• Shipping, courier, and order-tracking providers
• Email, newsletter, and customer-communication platforms
• Website analytics and performance providers
• Fraud-prevention and website-security providers
• Accounting, legal, tax, and professional advisers
• Cloud-storage and business-software providers

Service providers are given only the information reasonably necessary to perform their assigned services. They may process information according to their own privacy policies, contractual obligations, and applicable legal requirements.

We may also disclose personal information where required by law, court order, lawful government request, regulatory obligation, or where reasonably necessary to protect Nexogen Science, our customers, or other parties from fraud, misuse, security threats, or unlawful activity.

6. Payment Information

Payments may be processed through third-party payment processors, financial institutions, cryptocurrency providers, manual payment methods, or other checkout services made available by Nexogen Science.

Unless expressly stated otherwise, Nexogen Science does not directly store complete payment-card numbers or sensitive financial authentication information. Payment providers may collect and process payment information under their own privacy policies, security standards, and contractual terms.

7. Cookies and Analytics

Nexogen Science may use cookies and similar technologies to operate essential website functions, maintain login sessions, remember preferences, support cart and checkout functionality, prevent fraud, understand website activity, and improve performance.

Cookies may be classified as necessary, functional, analytical, advertising, or unclassified, depending on the technologies active on the website.

You may manage non-essential cookies through our cookie-consent controls or through your browser settings. Disabling necessary cookies may interfere with account access, shopping-cart functions, checkout, saved preferences, and other website features.

8. Marketing Communications

Where you have subscribed, provided consent, or where otherwise permitted under applicable law, Nexogen Science may send product updates, educational content, promotional offers, availability notices, and other commercial communications.

You may withdraw consent to marketing communications at any time by selecting the unsubscribe link included in the message or by contacting Nexogen Science.

Unsubscribing from promotional messages will not prevent us from sending essential transactional communications, including account, order, payment, security, shipping, or policy notices.

9. Cross-Border Processing

Some service providers used by Nexogen Science may process or store information outside your province or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, regulators, or government agencies where legally permitted.

Nexogen Science takes reasonable steps to select reputable service providers and to require appropriate handling and protection of personal information.

10. Data Security

Nexogen Science uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure, or destruction.

Safeguards may include secure website connections, restricted administrative access, account authentication, software updates, security monitoring, backups, fraud screening, and access controls.

No website, electronic transmission, payment method, or digital storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their login credentials and for notifying Nexogen Science of suspected unauthorized account activity.

11. Data Retention

Nexogen Science retains personal information only for as long as reasonably necessary to provide services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate operational requirements.

Retention periods may vary according to the type of information, transaction history, payment requirements, tax and accounting obligations, security considerations, and applicable laws.

When information is no longer reasonably required, it may be securely deleted, anonymized, aggregated, or otherwise disposed of in accordance with our operational procedures.

12. Your Privacy Rights

Subject to applicable laws and permitted exceptions, you may request:

• Confirmation of whether Nexogen Science holds personal information about you
• Access to personal information held about you
• Information about how your personal information has been used or disclosed
• Correction of inaccurate or incomplete personal information
• Withdrawal of consent for certain optional uses
• Removal from promotional email or marketing lists
• Information about our privacy practices and service providers
• Submission of a privacy-related question or complaint

We may need to verify your identity before responding to an access, correction, or deletion request. Certain information may need to be retained where required for legal, security, fraud-prevention, accounting, contractual, or regulatory purposes.

13. Research Use Notice

Products offered by Nexogen Science are intended strictly for qualified laboratory research, analytical testing, and in-vitro research purposes.

Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, household use, or any other unauthorized consumer application.

Customer and researcher information may be collected to support account verification, eligibility review, order fulfillment, security, recordkeeping, and compliance with Nexogen Science policies.

14. Age and Eligibility

This website and its products are intended for adults who are legally permitted to purchase research materials in their jurisdiction.

The website is not directed toward children or minors. Nexogen Science does not knowingly collect personal information from children through research-product ordering or account-registration processes.

Where age or eligibility verification is required, information submitted for verification may be used to confirm compliance with our website policies and applicable requirements.

15. External Links

The Nexogen Science website may contain links to third-party websites, laboratories, certificate-verification services, payment providers, shipping providers, or other external platforms.

Nexogen Science is not responsible for the content, security, privacy policies, or data-handling practices of external websites. You should review the privacy policy of any third-party platform before submitting personal information.

16. Changes to This Policy

Nexogen Science may update, modify, or replace this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, technologies, legal obligations, or operational requirements.

The current version will be posted on this page with a revised “Last Updated” date. Continued use of the website after an updated policy is posted indicates acknowledgement of the revised policy.

17. Contact Nexogen Science

Questions, access requests, correction requests, consent withdrawals, or complaints concerning this Privacy Policy may be directed to the Nexogen Science Privacy Contact.