Shipping Policy
This Shipping Policy explains how Nexogen Science processes, prepares, dispatches, tracks, and supports orders placed through nexogenscience.ca for research-use-only compounds and laboratory materials.
Important Notice: Shipping rates, free-shipping thresholds, estimated delivery times, carrier services, and available destinations may vary according to the delivery address, package details, order value, product availability, operational requirements, and the options displayed during checkout.
1. Shipping Options and Rates
Nexogen Science provides available shipping services according to the customer’s destination, order details, package requirements, product availability, and carrier coverage.
- Shipping charges: Applicable shipping fees are calculated or displayed during checkout before the order is completed.
- Free shipping: Free shipping may be offered on qualifying orders when a current Nexogen Science promotion or checkout rule applies.
- Standard shipping: Standard shipping may be available for eligible Canadian destinations according to the carrier services displayed at checkout.
- Expedited shipping: Faster shipping services may be available depending on the destination, order timing, carrier coverage, and fulfillment requirements.
- Tracking: Tracking information is provided for eligible shipments after the carrier has generated and activated the tracking record.
- International shipping: International availability may vary by destination and may be subject to customs, carrier, import, product, or regulatory restrictions.
Shipping methods, carrier availability, rates, delivery estimates, and promotional thresholds may be updated at any time according to carrier pricing, operational requirements, destination coverage, or fulfillment conditions.
2. Order Processing
Orders are reviewed and processed after payment has been successfully received or verified. Processing begins only after the order has passed any applicable payment, inventory, address, security, and compliance checks.
Processing time may be affected by order volume, product availability, payment status, weekends, Canadian statutory holidays, carrier collection schedules, weather conditions, security reviews, and operational requirements.
Order-processing time is separate from carrier transit time. Selecting an expedited shipping service does not necessarily accelerate internal order review or preparation.
3. Order Verification
Nexogen Science may review an order before fulfillment to verify payment, billing information, shipping information, product availability, researcher eligibility, or compliance with our website policies.
Additional information may be requested where an order contains inconsistent payment details, incomplete address information, suspected fraud indicators, unusual purchasing activity, or other verification concerns.
An order may be delayed, held, or cancelled when required verification cannot be completed.
4. Shipping Confirmation and Tracking
After an order has been prepared and dispatched, a shipping confirmation may be sent to the email address supplied during checkout. Tracking information may also be displayed in the customer’s account or order-status page where available.
Tracking records may require additional time to become active after a shipping label is created. A label-created status does not necessarily mean that the carrier has already collected or scanned the package.
Carrier tracking systems are managed by third parties. Nexogen Science cannot control the timing, frequency, accuracy, or availability of carrier tracking updates after a shipment has been dispatched.
5. Estimated Delivery Timeframes
Delivery estimates displayed during checkout or provided by a carrier are estimates only. They are not guaranteed arrival dates unless a specific guaranteed service is expressly identified by the carrier.
Delivery may be affected by:
- Carrier processing and transportation schedules
- Destination region and delivery accessibility
- Weekends and Canadian statutory holidays
- Severe weather or natural events
- High seasonal shipping demand
- Carrier network interruptions
- Customs inspections or border processing
- Incorrect or incomplete delivery information
- Recipient unavailability or failed delivery attempts
- Circumstances outside the control of Nexogen Science
6. Expedited Shipping
Expedited shipping services may be available for selected destinations and orders. The estimated transit time normally begins after the package has been processed, prepared, and accepted by the carrier.
Purchasing an expedited service does not guarantee same-day fulfillment, same-day carrier collection, or delivery by a particular date unless expressly confirmed in writing by Nexogen Science.
Delays caused by payment review, address verification, order processing, product availability, carrier disruptions, customs, or circumstances outside our control do not automatically qualify the customer for a shipping-fee refund.
7. Shipping Address Accuracy
Customers are responsible for entering a complete, accurate, and deliverable shipping address during checkout.
Nexogen Science is not responsible for delivery delays, address correction charges, returned packages, rejected shipments, misdeliveries, or lost packages caused by incorrect, incomplete, outdated, or improperly formatted address information supplied by the customer.
Address corrections must be requested immediately by emailing Nexogenscience@proton.me . Address changes cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipping.
8. Carrier Delays
Once a package has been accepted by the shipping carrier, the carrier controls transportation, sorting, scanning, routing, and final delivery.
Nexogen Science is not responsible for delays caused by carrier operations, weather, labour disruptions, service interruptions, transportation issues, security events, delivery-volume increases, customs processing, or other circumstances outside our direct control.
We may assist customers with reviewing available tracking information or contacting the carrier. However, a carrier delay does not automatically qualify an order for cancellation, refund, credit, replacement, or reshipment.
9. Lost Shipments
If tracking information shows no movement for an extended period or suggests that a package may have been lost in transit, contact Nexogen Science at Nexogenscience@proton.me .
Please provide your order number, tracking number, shipping address, and a clear explanation of the issue.
Nexogen Science may need to open an investigation with the shipping carrier. Replacement, reshipment, credit, or another resolution may only be considered after reviewing the tracking history, carrier response, delivery scans, package documentation, and circumstances of the shipment.
10. Damaged Shipments
Customers should inspect the package promptly after delivery. If a shipment arrives visibly damaged, contact us as soon as possible at Nexogenscience@proton.me .
Include your order number, tracking number, photographs of the external package, photographs of the shipping label, photographs of the internal packaging, photographs of the affected product, and a clear description of the damage.
Keep the original package, internal packaging, shipping label, and product while the matter is being reviewed. Discarding the packaging or product may prevent Nexogen Science or the carrier from validating the claim.
11. Missing or Incorrect Items
If your shipment appears to contain an incorrect or missing item, contact Nexogen Science promptly and provide your order number, photographs of everything received, photographs of the shipping package, and a description of the issue.
Nexogen Science may review fulfillment records, inventory data, packing documentation, shipment weight, tracking records, photographs, and other relevant information before determining an appropriate resolution.
Reporting an issue does not automatically guarantee a refund, replacement, credit, or reshipment. Each claim is reviewed individually.
12. Delivered but Not Received
A package marked as delivered by the carrier is considered delivered unless the carrier later confirms that the delivery record was incorrect.
Before contacting Nexogen Science, customers should check with household members, neighbours, reception staff, property management, secure delivery areas, parcel lockers, mailrooms, and the applicable carrier.
Nexogen Science is not responsible for packages lost, removed, or stolen after confirmed delivery. A carrier investigation or police report may be required depending on the circumstances.
13. Returned or Refused Shipments
Packages may be returned to Nexogen Science because of an incomplete address, incorrect address, recipient refusal, failed delivery attempts, unclaimed shipment, customs rejection, or another delivery issue.
Returned shipments are not automatically eligible for a refund. Additional shipping, handling, carrier-return, customs, or administrative charges may apply before a package can be reviewed or reshipped.
Due to the controlled handling requirements of research-use-only products, Nexogen Science may be unable to restock or reship returned products.
14. International Shipping
International shipping may be available for selected destinations. Availability depends on carrier coverage, product restrictions, destination laws, customs requirements, and the shipping options displayed at checkout.
International customers are responsible for determining whether the products may be legally imported, received, possessed, and used for research purposes in their jurisdiction.
International customers are also responsible for customs duties, import taxes, brokerage fees, handling charges, documentation requirements, and other destination-specific costs.
Nexogen Science is not responsible for customs delays, inspections, rejected imports, confiscated packages, regulatory holds, abandoned shipments, import restrictions, or additional fees imposed by a carrier or government authority.
15. Shipping Restrictions
Nexogen Science reserves the right to refuse, hold, modify, or cancel an order where shipment cannot reasonably or lawfully be completed.
Restrictions may apply because of:
- Destination or jurisdiction restrictions
- Carrier limitations
- Customs or import requirements
- Product availability
- Payment-verification concerns
- Fraud or security concerns
- Incomplete customer information
- Research-use eligibility concerns
- Operational or fulfillment limitations
16. Research Product Handling
Nexogen Science supplies compounds and laboratory materials strictly for qualified research, analytical testing, and in-vitro applications. Packaging and fulfillment procedures are structured to support responsible handling and product integrity.
Research Use Only: Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, household use, or any unauthorized consumer application.
Customers are responsible for promptly receiving, inspecting, storing, and handling products according to the applicable research and storage requirements after delivery.
17. Policy Updates
Nexogen Science may update or revise this Shipping Policy to reflect changes in shipping services, carrier operations, fulfillment procedures, destination availability, compliance requirements, or business practices.
The current version will be posted on this page with a revised “Last Updated” date. The Shipping Policy in effect when an order is placed will generally apply to that order.
18. Contact Nexogen Science
For shipping questions, address corrections, tracking assistance, damaged-shipment reports, missing-item concerns, or delivery-related inquiries, contact:
